STORE POLICY

 

Customer Care
 

At Tracy's Treasured Keepsakes, we are committed to providing our customers with the highest level of satisfaction. Our customer care policy outlines our commitment to ensuring a positive and seamless experience for all of our valued customer.

 

1. Customer Satisfaction: Our top priority is ensuring that our customers are fully satisfied with the products and services we provide. We strive to provide a seamless and enjoyable experience from start to finish.

2. Responsiveness: We are committed to providing prompt and efficient customer service. If you have any questions or concerns, please do not hesitate to contact us. We will respond to your inquiries as soon as possible.

3. Quality Products: We take great care to ensure that the products we offer are of the highest quality and made with care and attention to detail. All of our products are inspected for quality before they are shipped to you. 

4. Our keepsakes are for display ONLY: Due to using your sentimental item of clothing we are unable to put our products through CE testing. Therefore they are for display ONLY and are not suitable for those under 14 years of age.

5. Privacy and Security: We take the privacy and security of our customers’ personal information very seriously. We follow all industry standards to protect your information and never share or sell it to third parties.

6. Communication: We will keep you informed throughout the process of creating your keepsake and will always be available to answer any questions you may have.

7. Feedback: We value your feedback and always strive to improve our products and services. If you have any suggestions or comments, please don’t hesitate to share them with us.
   
   Thank you for choosing Tracy's Treasured Keepsakes as your keepsake creator. We look forward to helping you create a lasting memory

 

Privacy & Safety

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At Tracy's Treasured Keepsakes, we are committed to protecting your privacy. We understand that the information you provide us with is personal and sensitive, and we take great care to ensure that it is kept safe and secure.

We collect personal information such as your name, address, and contact details when you place an order with us or contact us through our website. We use this information to process your order, communicate with you about your order, and send you promotional information if you have consented to receive it.

We also collect information about your browsing habits when you visit our website, such as which pages you visit and how long you stay on them. This information is collected for analytical purposes only and is used to improve the user experience on our website. Our website is hosted on the Wix Digital platform. Wix provides us with the online platform that allows us to detail the services we can provide to you. We do not share or sell any of your personal information to third parties for any reason. Any information that we collect is used solely for the purpose of providing you with the best possible service.

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We take great care to ensure that your personal information is kept secure and protected. We use industry-standard encryption methods to protect your data when it is transmitted over the internet.

If you have any questions or concerns about our privacy policy, please contact us. We are always happy to hear from you.
Payment Methods

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At Tracy's Treasured Keepsakes, we understand the importance of secure and reliable payment methods when it comes to ordering online and choosing the right keepsake company. That's why we offer a variety of payment options to suit your needs. Whether you prefer to pay by credit or debit card, PayPal and Klarna, the latter also provide the opportunity to pay by instalments and spread the cost. Our payment process is fast, secure, and easy to use. Our payment system is fully encrypted and protected with Wix, ensuring that your personal and financial information is safe and secure at all times